Refund policy

At Finetim, we always strive to make sure you’re happy with your purchase.
If, for any reason, you’re not fully satisfied, our Return & Exchange Policy is designed to make the process simple and fair.

🛑 Order Cancellation / Modification

You may cancel or modify your order before it has been shipped.
Once the order is dispatched, it cannot be cancelled or changed through our website.

If you need assistance, please reach out quickly to lowcostacc.shop@gmail.com with your order number.

🔁 Exchange Policy

You can request an exchange within 7 days of delivery, provided:

  • The product is unused, undamaged, and in original packaging with all tags intact.

  • A full uncut video of the parcel opening is provided as proof (mandatory for all claims).

✅ Eligible exchange reasons:

  • Received wrong item, defective, or incorrect color.
    → We’ll arrange a free reverse pickup and send a replacement.

⚠️ Non-eligible or customer-error cases:

  • If you ordered the wrong variant, color, or size →
    You may still exchange, but shipping charges will apply.

  • If the issue is caused by customer handling →
    You must ship the product back to our warehouse at your own cost.

Once we receive and inspect your returned item, your replacement will be processed within 24 hours.

💰 Return & Refund Policy

You can return an item within 7 days of delivery if it meets the following conditions:

  • Unused and in original packaging with all accessories and tags.

  • Return request includes parcel opening video proof.

✅ If the issue is from our side (wrong or defective item):
We’ll arrange a free pickup and process a store credit or exchange after inspection.

⚠️ If the issue is customer-related (wrong choice or no defect):
You’ll need to send the item to our warehouse.
A small handling or shipping fee may apply.

💳 Refund Policy:
Please note that we do not offer refunds for any purchases.
All approved returns will be issued as store credit, which can be used for any future purchase at LowCostAcc.

📦 Important Terms

  • Returns or exchanges are not accepted for items damaged due to misuse, physical impact, or water exposure.

  • Products must include original accessories and packaging.

  • Exchanges are applicable only for Wristwear and Earbuds/Headphones categories and must be for the same variant.

  • Please check size, color, and compatibility carefully before placing your order.

📬 Contact Us

For any assistance with returns, exchanges, or cancellations, reach out to:
📧 lowcostacc.shop@gmail.com
🌐 https://lowcostacc.shop/